Delivery Information
Delivery Information
Measure Before You Order
Customers are responsible for ensuring that all products ordered are suitable for use. Please check both product and packaged dimensions before ordering to ensure there is sufficient clearance to fit through all doorways, corners and pathways into the final position.
If you plan on taking your equipment up stairs or in an elevator, please make sure you have checked all clearances and weight of your equipment.
If you would like to request an exchange or return because your equipment does not fit through a doorway or clearance, this will count as a change of mind and may incur additional restocking fees and delivery charges.
For more information, please see our Returns policy for more details.
Delivery Cost
Delivery costs for each product is calculated based on the equipment’s weight, volume and destination.
To calculate standard delivery costs, please navigate to your desired product page on our website and enter your postcode into the delivery calculator.
If you are ordering multiple pieces of equipment, please contact us to see if any consolidated delivery fees are available from our couriers.
Delivery Times
Wellkart delivers throughout Australia via third-party courier companies.
Estimated delivery time frames after your order has been dispatched:
- 2-3 business days for Sydney, Melbourne and Brisbane metropolitan areas
- 3-5 business days for New South Wales
- 3-5 business days for Victoria
- 3-7 business days for Queensland
- 4-6 business days for South Australia
- 5-10 business days for Western Australia
Delivery times are estimates only and are subject to transport delays outside of our control. Please allow up to 10 business days for delivery after dispatch.
Tracking Delivery
Following dispatch of your order, you will be able to track your order via a tracking number provided in your dispatch confirmation email.
For a more accurate estimated time of arrival for your order, please enter the tracking number provided on the courier’s website or contact the courier directly. If you need any assistance, please call or email us for support.
Receiving Delivery
Deliveries take place Monday to Friday during normal business hours, excluding public holidays.
All deliveries require a signature and cannot be left unattended.
We request couriers to contact you 24 hours prior to delivery to confirm the receiver will be available on-site to collect on the date of delivery.
Standard deliveries cannot confirm an exact time of arrival on the date of delivery. If you require a specific delivery window, please let us know as additional courier charges will apply.
Please note standard deliveries via couriers are completed by a single driver and are drop-off to kerbside ground level locations or dedicated loading areas only. Deliveries will be left in place for the customer to unpack and position inside the premises.
Standard delivery does not include:
- navigating any steps, stairs or lifts,
- removal of packaging, pallets or crates,
- installation or positioning inside your premises,
- connection to services, or
- removal of existing equipment
For your safety, please ensure at least two people are available on the date of delivery to assist when receiving heavy & bulky equipment.
For safe transport, your equipment may arrive on wooden pallets. To remove the pallet, you can use a household hammer to pry open the sides of the wooden pallet so the castor wheels can safely touch the ground.
Alternatively, we can enquire with third party couriers and/or removalists for an upgraded service to help you remove any wooden pallets. Please feel free to contact us if you would like to request a non-standard delivery service.
Your Responsibility
Customers are responsible for ensuring appropriate access conditions for delivery, otherwise additional charges may apply.
The first delivery attempt is included in your delivery purchase. If the delivery is unable to be completed, a futile delivery will be recorded and you will be liable for a second delivery fee.
A futile delivery may be recorded in situations such as, but not limited to:
- the receiver is not present at the time of delivery,
- the access conditions are not suitable for delivery via truck vehicles and requires the courier to park more than 20 metres away from the desired kerbside drop-off location,
- the receiver requests the courier to navigate any steps, stairs or lifts,
- the receiver requests the courier to remove packaging,
- the receiver requests the courier to bring the equipment in from the kerbside or into the premises
Any futile delivery charges from our third party couriers must be paid prior to arranging subsequent delivery attempts.
Pick Up
If you would like to arrange pick up from our warehouse (whether directly or via a courier), please provide identification of the designated receiver prior to pick up. Upon arrival, please request the designated receiver to bring their identification documents and a copy of your tax invoice upon arrival.
Before arrival, please check the packaged dimensions and weight of your equipment on each product page and ensure you have an appropriate vehicle to safely collect and transport.
Warehouse staff reserve the right to refuse any vehicle that is not fit to safely transport such equipment.
All refrigeration equipment must also be transported in an upright position to maintain the validity of your warranty coverage. Please check order and packaging thoroughly before departure. All responsibility for conditions will be transferred from Wellkart to the customer at this point in time.
FAQ
Subject to availability, we will always seek to combine all your items together for dispatch from our warehouse on the same day so your order arrives together in one shipment.
If you are placing an order for multiple items, please contact us to check if consolidated shipping fees for multiple items are available with our third party couriers.
Please check both the equipment external dimensions and the packaged dimensions to ensure your equipment will fit through all doorways, hallways and turning circles into your premises.
Wellkart cannot accept responsibility if the equipment does not fit your premises. Any aborted delivery charges as a result of equipment being unable to fit your premises will be the customer’s responsibility.
If you need to return or exchange your equipment if it does not fit your premises, we will need to re-route your equipment back to our warehouse. There may be a restocking fee applicable. Delivery fees are not refundable.
For more information, please see our Returns policy for more details.
Our deliveries are insured with third party couriers and our warehouse team checks every single order before they are dispatched onto the courier’s truck. However, in rare situations, damage or loss of goods can occur as goods are moved around in transit and inside courier depots.
Third party couriers have a strict policy for any claims to be made within 24 hours of delivery. As soon as you receive your goods, please inspect your goods for any damage which may have occurred while in transit. If any goods arrive damaged, please contact us within 24 hours to discuss options to resolve the issue. Please do not assemble, install or use any damaged goods.
If there is obvious and significant damage like a gaping hole through the packaging as well as your product inside of it, please reject the delivery and the courier will take it back to the warehouse of origin.
If the packaging looks good on the outside, please open it and check the item within 24 hours and let us know if there is any transit damage. Please keep the original packaging in case your goods need to be repackaged for a return.
For more information, please see our Returns policy for more details.
Yes. For large, bulky and heavy equipment, all deliveries require a signature and cannot be left unattended.
Deliveries take place Monday to Friday during normal business hours, excluding public holidays.
We request couriers to contact you 24 hours prior to delivery to confirm the receiver will be available on-site to accept your equipment on the date of delivery.
Standard deliveries cannot confirm an exact time of arrival on the date of delivery. If you require a specific delivery window, please let us know as additional courier charges will apply.
We will send you the tracking information as soon as we dispatch your order.
For every order, we request third party couriers to contact you 24 hours before delivery to arrange and confirm a receiver will be present to accept delivery. If there is no one to sign for the items upon delivery or if you refuse to sign for any reason (aside from visible transit damages), you will be charged a re-delivery fee.
While third party couriers endeavour to call you 1 hour prior to delivery, they cannot guarantee a specific time in advance for standard deliveries. Standard deliveries occur Monday to Friday between 9am to 5pm.
If you require delivery on a specific date and time frame, then please let us know as additional courier charges will apply.
Please do not dispose of the original packaging after you have received your item(s). In case of a return request, third party couriers will not accept any items back without packaging or if the packaging has been damaged.
Once you have checked the items for any shipping damage within 24 hours of receiving the delivery, please keep the original packaging until you have thoroughly tested your equipment.
Standard delivery service via third party couriers only includes delivery to kerbside ground floor locations without navigating any steps, stairs or lifts.
Standard delivery does not include:
- navigating any steps, stairs or lifts,
- removal of packaging, pallets or crates,
- installation or positioning inside your premises,
- connection to services, or
- removal of existing equipment
If you require removal of packaging, old equipment or any additional manual work, third party couriers will need to drive back to the local depot and reschedule as an upgraded delivery with additional fees and charges.
Please contact us ahead of dispatch so that we can request quotes from alternative private couriers who can accommodate your requirements.
For occupational health and safety reasons, third party courier standard deliveries for large, bulky and heavy equipment are to kerbside ground floor locations outside of your premises or a loading bay only.
Standard delivery does not include:
- navigating any steps, stairs or lifts,
- removal of packaging, pallets or crates,
- installation or positioning inside your premises,
- connection to services, or
- removal of existing equipment
If you require anything other than a standard delivery, please contact us ahead of dispatch so that we can request quotes from alternative private couriers who can accommodate your requirements.
If your order has not left our warehouse, you are able to change your order without a restocking fee.
If you change your mind about an order after dispatch from our warehouse, we will need to stop your order for delivery and re-route it back to our warehouse. There may be a restocking fee applicable. Delivery fees are not refundable.
For more information, please see our Returns policy for more details.
